Subscribe/Advertise/Contact Us/Links/Digital Editions
Felder 2017 Leaderboard Discerning
Site Menu

Venjakob provides remote support via AR-Service app

Share this story

Photo: Venjakob
Using augmented reality, a service technician assists customers remotely.

How do you provide fast and professional assistance during COVID-19 and all the resulting restrictions that has placed on travel and in-person meetings?
Technology, that’s how.
At Venjakob, a supplier of surface treatment and exhaust air purification systems, real-time support is being provided via an augmented reality solution.
Venjakob is using its AR-Service app to allow technicians to access customer’s machines remotely and help them with recommendations and address system issues. 
The company has been using modern IT solutions in technical support for years and first started in 2002 to use remote service to access the control system of the customer's machine.
The dedicated AR-Service app is providing the next step via an augmented reality solution that helps eliminating system malfunctions and provides a level of assistance similar to having a technician on site.
The company says that through the use of AR glasses, a smart phone or tablet, the service technician can follow the eyes of the system operator on site remotely and problem solve.
Venjakob says that through the pandemic's ongoing social distancing requirements and travel restrictions, demand for digital service is expected to continue to increase.

Proudly serving the industry since 1987
ELIAS Woodwork Doors July 2020
Grass 2019 Rotating Tile 250
SCM Banner May 2020
2015 Generic Productivity 300
NR Murphy -- Right Banner Ad
SUGATSUNE Jan 2021 Hidden Door
APP Banner
Akhurst -- Right Banner
BIESSE 2021 Jan RIGHT Banner
SMARTECH Finishing Room Banner
Taurus Craco Right Banner May 2020
Bluewater RIGHT Banner July 2020
LEITZ are on
KCD - Right Banner July 20th_2020
© KLEISER MEDIA INC., 2021 Woodworking Magazine