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A new way to order Biesse & Intermac parts

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Photo: Biesse
Gregory Bell and and Illario Olivi.

Discover Parts Sophia: The always-connected replacement parts service.
The good old days weren’t always so good. For decades, finding spare parts for the machines that keep your production process up-and-running could be time consuming and tedious. But that was then.
This is now and that means Parts Sophia, an interactive, easy-to-use, multi-lingual and multi-platform tool that’s at your fingertips to keep you connected 24 hours a day, 7 days a week. Parts Sophia is always available, ready to take requests for quotes and orders, provide pricing, and verify whether a required part is in stock.
Parts Sophia has now celebrated its first birthday in North America and has proved to be a welcome innovation.
“It’s a bit like the Amazon of our world,” says North America Parts Manager IIario Olivi. “Its self-service, on-demand design gives our customers total control of the parts ordering and tracking process without having to wait on anyone to help.”
Gregory Bell, North America parts quality assurance leader, says Parts Sophia is very simple and intuitive.
“The system will automatically associate all of a company’s machines to a user account.
Parts Sophia a valuable tool for the maintenance team as well as the purchasing agent. Maintenance can find the part code and open a request to the purchasing agent.
“One of our customers has 22 employees registered, but not everyone has ordering capability,” Bell says. “The customization capability of Parts Sophia allows information sharing, but not loss of centralized control and allows each user to find what they need quickly”


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